1. At Atlas Wordz, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our translation services.

  2. Who We Are

    Atlas Wordz is operated by TBC, a company registered in TBC.

    If you have any questions about this Privacy Policy or how we handle your data, you can contact us at [email protected].

  3. What Information We Collect

    When you use our services, we collect the following types of information:

    Information You Provide Directly

    • Contact details such as your name, email address, phone number, and postal address

    • Account details including your username and password

    • Billing information such as your billing address and transaction history

    • Uploaded documents and any other content you submit for translation

    Information We Collect Automatically

    • Log data including your IP address and browser type

    • Device information such as your operating system

    • Cookies and tracking technologies (see "Cookies" below)

    We only collect information that is necessary to provide our translation services, process your orders, and improve your experience on our site.

  4. How We Use Your Information

    We use the information we collect to:

    • Provide translation services and deliver your completed translations

    • Process payments and manage your account

    • Communicate with you about your orders, service updates, and support requests

    • Improve our website, services, and customer experience

    • Comply with legal obligations and resolve disputes

    • Detect and prevent fraud or misuse of our services

    We will never sell your personal information to third parties. We only share your data as described in this Privacy Policy.

  5. Who We Share Your Information With

    To provide our services, we may share your information with:

    • Translation professionals who work on your documents (all translators are bound by confidentiality agreements)

    • Payment processors to handle billing and transactions securely

    • Analytics providers such as Google Analytics, to help us understand how our website is used and where we can improve

    • Service providers who support our operations, such as hosting and IT infrastructure

    Any third party who handles your data on our behalf is required to protect it and use it only for the purposes we specify.

    We may also disclose your information if required by law, to enforce our Terms & Conditions, or to protect the rights, property, or safety of Atlas Wordz, our customers, or others.

  6. Cookies

    We use cookies and similar tracking technologies to improve your experience on our site. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, and provide certain features.

    Types of Cookies We Use

    • Essential cookies: Necessary for the website to function properly, including login and payment processing

    • Analytics cookies: Help us understand how visitors use our site through tools like Google Analytics, so we can improve performance and usability

    • Preference cookies: Remember your settings and choices to make your experience more convenient

    You can control or disable cookies through your browser settings, but doing so may affect your ability to use certain features of our site.

  7. How We Protect Your Information

    We take data security seriously. Your uploaded documents and personal information are stored securely, and we use industry-standard measures to protect against unauthorised access, loss, or misuse.

    However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

  8. How Long We Keep Your Information

    We retain your personal information and uploaded documents for one year from the date of your last transaction or activity on your account. After this period, your data is securely deleted unless we are required to retain it for longer to comply with legal obligations.

    If you would like us to delete your information sooner, you can contact us to request early deletion (see "Your Rights" below).

  9. Your Rights

    You have the following rights regarding your personal information:

    • Access: You can request a copy of the personal data we hold about you

    • Correction: You can ask us to correct any inaccurate or incomplete information

    • Deletion: You can request that we delete your personal data, subject to any legal obligations that require us to retain it

    • Manage your account: You can update your account details, communication preferences, and uploaded documents at any time by logging into your account

    To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe in accordance with applicable data protection laws.

  10. International Data Transfers

    If you are located outside Jurisdiction where company is registered, please be aware that your information may be transferred to, stored, and processed in TBC where our servers are located. By using our services, you consent to this transfer.

    We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

  11. Children's Privacy

    Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it.

  12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will notify you by email or through a notice on our website.

    The "Last updated" date at the top of this page shows when the policy was last revised. We encourage you to review this Privacy Policy periodically.

  13. Contact Us About Your Data

    If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: [email protected].

    We will do our best to respond to your enquiry promptly and address any issues you raise.